The Business of Stolen Data

Each day, 2.5 quintillion bytes of data is created. With the arrival of the Internet and connected devices, people rely more and more on technology and as such personal data items are constantly being created, whether it be passwords to access their financial information online or photos to share on social networks....

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How Chatbots are Reshaping UX and UI ?

With messaging becoming an essential part of generating sales leads and driving business development, organisations are looking for innovative ways to stand out from competitors. Chatbots are one of the latest technologies that positively leverage messaging for customer service and engage customers: 63% of respondents declared they were more likely to return to a website that offers live chat (eMarketer)....

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5 Misconceptions about Digital Security

With the ever-increasing number of cyber attacks, it is no longer a question of ‘if’ but rather ‘when’ an organisation will be targeted. Building strong defences against cyberattacks certainly requires that companies implement best-of-breed security technologies. However, companies often have misconceptions about digital security that prevent them from effectively establishing a good overarching security strategy. Here are 5 common misconceptions...

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Open API Framework in the Banking Landscape: Threat or Opportunity?

Talk of the regulatory trend of open banking and the potential disruption to the banking sector is on everyone’s lips. Open banking refers to the use of open APIs (Application Programming Interfaces) that makes it possible for third parties - in most cases technology companies – to access a bank’s data and build related services leveraging this information. Open API...

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5 Ways Challenger Banks are Disrupting the Incumbents

Challenger banks can be defined as new banks seeking to compete with larger and long-established retail banks - the incumbents. Following the global financial crisis, challenger banks started to emerge, particularly in the U.K. and in mainland Europe where regulations have been more tailored towards facilitating their establishment. CBInsights reports that since 2014, these challenger banks have altogether attracted US$1B...

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5 Areas Within the Financial Services Industry Disrupted by AI

The Artificial Intelligence (AI) sector is booming. As of January 2018, over 2,000 AI start-ups in 70 countries have raised more than US$27 billion since 2011 according to Venture Scanner, a tech-focused analytics firm. Financial services companies are leading the way with both the creation and adoption of AI-based technology and AI is already influencing the way the financial system...

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The Evolution of Call Centres in the Financial Services Industry

‘How well a business is able to manage and implement the service delivery process has a direct effect on retention of existing clients, and can have a significant impact on acquiring new business. The result is that satisfaction is based on how well an institution meets and exceeds a customer's expectations in every interaction’ (from the working paper ‘Effective Call...

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