Chatbots, Millennials, and Banking

The development of chatbots together with Artificial Intelligence (AI) have become an indelible part of modern banking. The sheer amount of data available to financial institutions offer valuable learning opportunities for businesses to better cater to their clients. This technology coincides with the coming of age of millennials, who now make up a significant portion of the workforce....

Read More

The Power of Personalisation in Banking

The concept of digital personalisation is being adopted across a multitude of industries, in all parts of the world. From ecommerce, to accommodation, to vehicles, industries have been disrupted and changed for the benefit of the customer. Interestingly, one industry that has been somewhat hampered by regulations and privacy concerns has been banking, but this too is changing rapidly....

Read More

How Will Chatbots and Artificial Intelligence Reshape the Insurance Industry?

The insurance industry is transforming rapidly and insurance technology companies, aka InsurTech are at the forefront of this change. Cash-rich and tech-aware, the insurance sector has invested in a great number of InsurTech companies that have brought digital disruption to many fundamental aspects of this industry. From insurance policy creation, to underwriting, to claims management, nearly all facets of insurance...

Read More

The Business of Stolen Data

Each day, 2.5 quintillion bytes of data is created. With the arrival of the Internet and connected devices, people rely more and more on technology and as such personal data items are constantly being created, whether it be passwords to access their financial information online or photos to share on social networks....

Read More

How Chatbots are Reshaping UX and UI ?

With messaging becoming an essential part of generating sales leads and driving business development, organisations are looking for innovative ways to stand out from competitors. Chatbots are one of the latest technologies that positively leverage messaging for customer service and engage customers: 63% of respondents declared they were more likely to return to a website that offers live chat (eMarketer)....

Read More

5 Misconceptions about Digital Security

With the ever-increasing number of cyber attacks, it is no longer a question of ‘if’ but rather ‘when’ an organisation will be targeted. Building strong defences against cyberattacks certainly requires that companies implement best-of-breed security technologies. However, companies often have misconceptions about digital security that prevent them from effectively establishing a good overarching security strategy. Here are 5 common misconceptions...

Read More

Open API Framework in the Banking Landscape: Threat or Opportunity?

Talk of the regulatory trend of open banking and the potential disruption to the banking sector is on everyone’s lips. Open banking refers to the use of open APIs (Application Programming Interfaces) that makes it possible for third parties - in most cases technology companies – to access a bank’s data and build related services leveraging this information. Open API...

Read More

5 Ways Challenger Banks are Disrupting the Incumbents

Challenger banks can be defined as new banks seeking to compete with larger and long-established retail banks - the incumbents. Following the global financial crisis, challenger banks started to emerge, particularly in the U.K. and in mainland Europe where regulations have been more tailored towards facilitating their establishment. CBInsights reports that since 2014, these challenger banks have altogether attracted US$1B...

Read More